Refund policy

We want you to love your Dear Us journal. If something isn't right, here's exactly how it works.

30-Day Window. You have 30 days from delivery to request a return or refund. The journal should be unused and in its original condition. If you've already started writing in it, reach out anyway — we'll still work with you.

How to Start a Return. Email us with your order number and the reason for the return. We'll respond within 1–2 business days with return instructions.

Refunds. Once we receive and inspect your return, we'll notify you of the approval status. Approved refunds are issued to your original payment method within 5–10 business days, depending on your bank.

Return Shipping. For change-of-mind returns, return shipping is the customer's responsibility. For damaged, defective, or incorrect items, it's on us — see below.

Damaged, Defective, or Wrong Item. Contact us right away with a photo of the item and your order number. We'll send a replacement or full refund at no cost to you, no return shipping required.

Exchanges. Want a different variant instead of a refund? Mention it when you contact us and we'll arrange it once your return is received.

Questions any time — just email us.